Shipping policy

At FESTON, we aim to deliver your clothing items as quickly and securely as possible. Please review our shipping policy below to understand our processing times, delivery options, and order tracking procedures.

1. Order Processing Time 

  • Processing: All clothing orders are processed within 1 to 2 business days (Monday through Saturday, excluding public holidays) after receiving your order confirmation.

  • Cut-Off Time: Orders placed before 4:00 PM (PKT) are processed for dispatch on the same or next business day. Orders placed on Sundays or public holidays will be processed on the next working day.

  • COD Order Verification: For Cash on Delivery (COD) orders, our customer support team may contact you via Phone Call, SMS, or WhatsApp to confirm your order details prior to dispatch. Unconfirmed orders may experience delays or cancellation.

2. Shipping Rates & Delivery Timeframes (Pakistan)

We deliver across all cities and regions in Pakistan via reliable courier partners.

Shipping Type Estimated Delivery Time Standard Shipping Fee
Standard Domestic Delivery 3 – 5 Business Days PKR 200 – PKR 250 (Calculated at Checkout)
Free Shipping Promotional Tier 3 – 5 Business Days FREE on orders over PKR 5,000

Note: Delivery times during major sales events, festive seasons (e.g., Eid), or bad weather conditions may extend to 5–7 business days.

3. Order Tracking

Once your package has been handed over to the logistics carrier, you will receive a dispatch confirmation via SMS and/or email containing your Courier Tracking Number and a tracking link. You can track the real-time status of your parcel directly on the courier company’s portal.

4. Cash on Delivery (COD) Instructions

  • Please ensure you have the exact cash amount available when the courier rider arrives.

  • Riders are not authorized to allow opening or trying on garments prior to payment. If there is any sizing or quality issue after receiving the parcel, please contact us directly to initiate an exchange under our Refund Policy.

5. Delivery Attempts & Incorrect Addresses

  • Delivery Attempts: Courier riders will attempt delivery up to two times. If you are unavailable, they will attempt to contact you via phone. Uncollected parcels will be returned to our facility.

  • Address Errors: Please double-check your shipping address and phone number during checkout. FESTON is not responsible for delayed or lost shipments due to inaccurate contact or address information provided by the buyer.

6. Damaged or Lost Parcels

If your package arrives visibly damaged or tampered with, please reject the package from the rider or take photos/videos immediately before opening. Contact our support team within 48 hours of delivery with your order number and photos so we can assist you with a replacement.

7. Contact Us

For any questions regarding your order shipment or tracking, reach out to us at:

  • Email: talhajavedisgreat@gmail.com

  • WhatsApp / Phone: +92 300 4683185

  • Address: Garden Town Street No 1, Chichawatni, Sahiwal, Punjab, Pakistan